James River Home Health and Hospice
  • Richmond, VA, USA
  • Full Time

Those with no HOME HEALTH EXPERIENCE need not apply.


Provides phone coverage and back-up coverage to the Receptionist.

Process and track physician orders to be signed within 30 days from order date (21 days for Medicaid orders).

Follows up with physician offices for outstanding unsigned orders.

Adheres to established organizational policies and procedures.

Responsible for Face-to-Face encounter documentation requirements and responsibilities when needed.

Maintains physician database; updating demographic information as needed to ensure accuracy in system.

Completes the PECOS physician verification process.

Ensures all intake documentation (i.e. hospital paperwork, face-to-face, referral form) is completed and attached to patient record.

Alert appropriate clinician of missing documents; follow up to be sure it has been completed at next visit.

Perform other duties as assigned by the Director of Finance or Administrator.


Position is stressful in terms of meeting deadlines.

It is primarily a desk job which essentially involves sitting, standing, stooping and walking, as well as an inordinate amount of telephone communication.

It requires minimal lifting of office records and printouts.

The ability to read 12 point and larger type is required.

One must be able to hear adequately on the telephone with no more than an amplifier and be able to communicate both verbally and in writing in English.


1. High school diploma or equivalent.

2. Experience with medical records in a home health setting.

3. Should be a skilled organizer able to manage office files.

4. Must possess light secretarial skill and have a polite telephone manner.

James River Home Health and Hospice
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